PeopleSmart by Hansburg Freda Silberman Melvin

Author:Hansburg, Freda, Silberman, Melvin
Language: eng
Format: epub
Tags: ebook, book
Publisher: Berrett-Koehler Publishers
Published: 2011-06-18T16:00:00+00:00

“I’ve been through this, too.”

If you have been through the same kinds of experiences as the people you are trying to influence, let them know. For example, you may have raised children and suffered all the anxiety that experience entails. If you were counseling younger parents, it would comfort them to know that you have traveled the same road and survived.

“I admire you.”

Maybe you don’t have the credibility of being someone who has walked in the other person’s shoes. Instead, you can express your admiration for qualities that you respect in the people who have had different experiences than you. Praising their efforts, their intelligence, and their goodwill can help you to build positive rapport. For example, you may lead a cancer support group despite not having been a cancer patient yourself. Genuinely admiring the courage of the cancer patients in the group might establish a productive relationship between you and them.

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